For all cases where you wish to return the product you bought (resize / color / design or replace), you must enter a Return Request with the required information by clicking on the link below and filling in all the required fields:

Return Request

Return Request
Once your request has been verified by our staff, we will notify you by phone or receive email notification of return approval and instructions on how and where to send it.

Product Changes
If you wish to change the product you purchased – and only in case the product has not been used – you must submit a Return Request within 5 days from the date of receipt or call 227510-61309 with customer service for the product change-replacement process.

TUESDAY-THURSDAY: 10: 00-13: 00

RETURNS without prior notification of the store, WILL NOT BE ACCEPTED.

For orders within Greece, the first change is made without any charge for the customer, if the replacement product has a value greater than € 70.00, otherwise the charge is € 4.00 per product, while for each change after the first, the charge amounts to € 6.00 per product.
For orders outside Greece, the customer returns with a charge and is charged for the replacement shipment with the normal shipping costs (depending on the country of destination)

* In periods of discounts and discounts, product changes are made based on the original price of the ordered product.

* The free change for products worth more than € 70, the charge of € 4.00 forfirst change as well as € 6.00 for each change after the first is valid only if the change is made with the courier company that we sent it to you.
Alternatively, the customer undertakes the replacement process at his own expense.


The right of withdrawal does not apply:

In cases where the price of the products has been paid in the physical store of KOKKALIS IOANNIS and at the same time, these have been received from the physical store, as the sale is not considered to have been done remotely.


Right of withdrawal – Order cancellation – Refund
You have the right to change your mind and withdraw from the contract, without stating the reason and free of charge (on the value of the product), within 14 calendar days from the day you received the product.

Order cancellation

It is possible to cancel your order in the following cases:

Before sending the product – Cancellation is possible either by sending an e-mail to the email address, or by phone at 27510-61309

Additional clarifications:
Refunds are made if the following conditions are met:
• The products and their packaging must be in excellent condition and accompanied by all accompanying documents
(eg Retail Receipt or Invoice, and all accessories such as labels, etc.)
• In case of refund you must send the products you want to return within 5 days from the date your request for a refund will be accepted.
• If you request a refund, the money will be refunded, for the value of the products, in full within 10 working days from the date of cancellation of the order.
• In orders that have been charged with shipping costs, the amount of shipping is not refundable!
(The return of the products is done EXCLUSIVELY and only with a courier company COURIER of his choice).
• Otherwise we reserve the right not to accept the return.

In addition, according to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution through the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at

Wrong shipments
In case the product you received does not match the product of your order, you must register a Return Request within 5 days of receipt and send the product within 3 days from the date of approval of the Request.
In this case there is no customer charge for the replacement.


Supplier Liability and Guarantee.

The producer of every product you buy is responsible for any damage due to a defect in his product


Defective products
Although we thoroughly check each product before sending it to you

in the rare case that a product proves to be defective within 15 days from its sale, we undertake its replacement with a new one or its repair if this is possible without any charge to you.
Once the defect is identified, you will need to file a Return Request to receive instructions on the return / replacement / repair process.
If the replacement is deemed necessary and there is no availability, you have the option to request its replacement from another, equal product of your choice or of greater value, with the obligation to cover the additional difference that will arise.

All products have a warranty of 15 days from the date of purchase. After 15 days the company does not bear any responsibility in case of a defective product.


Terms relating to all the above cases
** When you return products that have benefited from a discount / offer from a promotion or even from member reward points, the refund of the points / money will be adjusted accordingly.

** In case of repeated returns or in case realizes, at its absolute discretion, that the customer abuses the right of return or acts in bad faith, it has every right to refuse customer service.

** will refuse the return of products in case in the original packaging ofProduct – box or envelope – there are shipping labels, tapes, and the like, which violate the integrity and commercial appearance of the original packaging.

The returned products must be placed in a package (bag) of the respective courier company or other packaging, on which the return documents (shipping labels, etc.) of the courier company can be stuck. If there is no packaging, the transport company will seal / apply adhesive tape to the original packaging of the product resulting in its physical damage. All returned parcels must be in the same condition as the ones delivered, without marks, without adhesive tape.

The responsibility for the existence of packaging on which the return labels will be affixed lies solely with the customer / sender.

Terms of use of the offers

-All the promotional actions that our store does are valid only for the initial / new orders and not for cases of product replacement or additional order in order to change products.
In these cases the discount / offer from the promotion will be adjusted accordingly
-The products offered in the category “Latest sizes” can not always be combined with other promotions.

Contact hours
Customer service department 27510-61309
Monday to Friday 10: 00-13: 00, Saturday 10: 00-14: 00